Wednesday, October 30, 2013

How A Hosted IP PBX Can Handle Inbound Calls And Dialing

By Carherine W. Kilburn


A hosted PBX is a way to economize the physical call forwarding system in a company to save space and money. This saves new and existing businesses lots of money each year as they no longer have to buy costly hardware. Many existing firms that currently have physical hardware to forward and hold calls have probably noticed the high costs associated to it. There is no good that can come of these archaic systems as they are becoming more of a financial burden with time. The price also has to consider staffing costs for the switchboard.

A hosted PBX is a digital form of what was used for landlines in busy call centers. It can cope with the same level of demand as a regular system while being easier to control and customize. This is due to the fact that digital phone products make software-based networks possible. Telephone infrastructures such as this have started to grow quickly since their appearance 5 years ago. Something that utilizes the internet is also able to perform faster and for much less money. Businesses simply can't argue against these benefits.

A hosted PBX is built into the network so that anyone who has the right access can log in and configure it as necessary. Manual systems were much less easy to work with, required staff to be trained on the system and were not as fast as newer systems. Even some of the more modern automated systems still required a person to be in charge of setting it up and maintaining the operations of it. This took time to do, decreased the amount of flexibility that was had and also took valuable staff resources off the floor.

The benefit of using resources in the cloud is that it saves space, resources and money. It means that the space otherwise used for heavy switchboard equipment can be better utilized for new employees or upgraded servers. The hosted PBX is completely virtual, so it does not take up space in the office. People using the system are able to completely control their calls, both inbound and outbound, through easy interfaces and options. Most phones even arrive ready with guides to help with getting them installed.

Customer and employee interaction is what helps a business stay in operation. Any interruption to this can be damaging to the product and the business reputation. Getting a hosted system allows a company to use less of their money on unnecessary equipment.




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About This Blog

A PBX, or Private Branch Exchange, is an advanced type of business telephone system. Unlike a common carrier exchange, PBX systems are designed to connect among telephones, fax machines, modems and other extensions of a private organization, as well as to public telephone networks

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