Wednesday, October 30, 2013

Business Voice Over IP Offers Many Benefits For Small Business

By Manuel S. Neace


Business voice over IP (VoIP) is a process of leveraging a broadband internet connection to make and receive telephony services such as calls and faxes for business purposes. It is offered as hosted service by virtual phone providers and delivered as part of a virtual private exchange system (virtual PBX). Using a business voice over IP based business phone system instead of a conventional one that depends on public switched telephone networks (PSTN), can provide many advantages in terms of cost savings, features and convenience.

Virtual PBX systems that work with business voice over IP technology provide savings in cost right from the process of installation and are much easier to operate and maintain as well. They do not require the pricey and complicated hardware that is an essential requirement of analog phone lines. Being a hosted service means that you do not have to sap your IT resources to manage or maintain these systems, as it will all be handled by your virtual phone provider. As long as your small business has a broadband internet connection, a phone and a phone line, it can have access to a cloud based business phone system that is flexible, self-serviced and user friendly as well.

These types of business voice over IP systems are not just cost effective but also very convenient because they combine several features such as voice, video and data into one all-inclusive service package. Packages will include all fundamental telephone features such as caller ID, call hold, call forwarding, call log, call transfers, screening and waiting. You will also have other great features like an auto attendant that can work as a virtual receptionist, conference calls that can be made with Conference Bridge and voicemail that is delivered to email as attached audio files. There are many more useful elements and features that can be customized to meet all your communication requirements and to provide better customer service to your customers

The ability to forward all your calls to the phone of your choice is one of the biggest advantages of this kind of service. It is a boon to telecommuters and for businesses that have employees travelling and working from different places and branches across the world.

Virtual PBX systems also provide business fax services including both inbound and outbound fax, with incoming faxes delivered via email as PDF files. With benefits in savings and abundant features, virtual business phone systems is the obvious choice to meet all the communication needs of your growing small business.




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About This Blog

A PBX, or Private Branch Exchange, is an advanced type of business telephone system. Unlike a common carrier exchange, PBX systems are designed to connect among telephones, fax machines, modems and other extensions of a private organization, as well as to public telephone networks

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